Every purchase counts: 5% of all sales goes toward humanitarian aid for displaced families and the affected children of Gaza amidst the crisis. Learn more

Every purchase counts: 5% of all sales goes toward humanitarian aid for displaced families and the affected children of Gaza amidst the crisis.

Free shipping on all orders over R1800.00ย – automatically applied at checkout

SHIPPING POLICY

LEAD TIMES ON ORDERS

All orders are hand-packaged. Please keep this in mind when placing your order with us. 

We have a 3-5 working day lead time on all stock on-hand orders from the date that payment is received in our account, excluding separate shipping lead time. We have a 15-20 working day lead time for all custom product orders, excluding shipping lead time. 

LOCAL SHIPPING PROCEDURE

You will receive an email as soon as your order has been shipped. The email will include a tracking number and link to where you can track your order. Our products are shipped from our warehouse in Johannesburg and delivery times may vary depending on location. You will receive an email as soon as your order has been shipped. The email will include a tracking number and link to where you can track your order.

Delivery lead time is one to three working days, with the exception of outlying areas which may go up to five working days. During sale periods, dispatch times may increase and shipping transit may take up to four working days.  All packages must be signed for when delivered โ€“ please make sure that when making your purchase, you provide either a work address or an address where there will be somebody to sign between working hours. We cannot ship to PO Box numbers or to farms. If you live on a farm, please provide your closest PostNet address to which we can send your package. 

Main cities

R99 tracked economy shipping to all main cities across South Africa. Estimated delivery time is 3-5 days depending on your area

Outlaying areas

R130 tracked economy shipping to all outlying across South Africa. Estimated delivery time is 3-5 days depending on your area

International Customers

Please get in touch with us directly to get a quote shipping to your country and region

Fed Is Best makes every effort to ensure a smooth delivery however we do not take responsibility for any delays and/or additional taxes and duties charges that may be applied via customs and duty offices in the receiving country. As the recipient, you are liable for all import

taxes and duties and local sales taxes applied by the country you are shipping to. Payment of these is necessary to release your order from customs on arrival. Please see below guidance for thresholds where duties and taxes are payable.  This information is provided as guidance only and is in no way binding.

At Fed Is Best we make use of The Courier Guy (the majority of the time, not exclusively) to ship all our packages. They are one of the most recognized and well-known courier services in SA and they offer great service. Once your package has been delivered to them it is out of our control and they will be responsible for the delivery to you. Fed Is Best is not responsible if your order has not been delivered by the estimated delivery date once we have handed your parcel over to our courier service. If there is a delay in the delivery (due to strikes etc.) there will not be refunds, nor is Fed Is Best responsible for any lost or damaged parcels. Please make sure that the shipping address provided is correct. We will not be held responsible for parcels going missing because we have not received the correct address.

Please note that once the parcel has been handed over to the courier we are not responsible for theft/loss/damage during transit. Please kindly contact us if you wish to insure your package. We, unfortunately, have no control over a parcel that is with a 3rd party (courier). We are also not responsible for duties or taxes. 

PRE-ORDER SHIPPING PROCEDURE

We provide an approximate delivery date for pre-orders/back-orders. Please note that these dates are an indication only and whilst we aim to deliver on schedule we are not responsible or liable for any delays that may occur from time to time as this is supplier-dependent. We accept no fault or liability for any losses you may incur due to a delay. If you have any further questions regarding shipping please contact hello@fedisbest.co.za

RETURNS & EXCHANGES

Please read our return and exchange policy carefully before you make your purchase. If you have any queries please do not hesitate to contact us at hello@fedisbest.co.za

TERMS OF RETURNS AND EXCHANGES

At Fed Is Best, we take great pride in our reputation for quality and great fit. Due to the nature of our products, we reserve the right to deny a return due to the health and safety of our market.

Returns are subject to the provisions of the Consumer Protection Act, No 68 of 2008. If you wish to return or exchange an item, please call 0825586195 or email hello@fedisbest.co.za with your name, order number and reason for return

Returns:

All returns are subject to the following conditions:

No provision stated in these terms regarding cancellation and returns policy will affect or be interpreted to deny the customer of any of his unalterable statutory rights.

Refunds (if applicable)

Once your return is received and inspected, we will contact you to notify you of the approval or rejection of your refund.

If the return is approved, the refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)

If you havenโ€™t received the refund within 10 working days please contact us at hello@fedisbest.co.za or call +27825586195

PROMOTIONAL TERMS & CONDITIONS

Reduced products are not eligible for return, including non-personalised items.

For promotions which involve a complimentary item, said complimentary item cannot at any stage be exchanged for another item, nor refunded or returned due to a product fault.

10% off your first purchase

welcome to fed is best!

receive 10% off your first order* by filling out the form below

*discount excludes sale items and items excluded due to supplier discretion